Cancellation and Amendments policy
- Cancellation or Amendment Policy
Any cancellations, amendments must be sent by e-mail or fax to party A with the acknowledgment, the following cancellation charge will be strictly applied for all cancellation or amendment
| Cancellation or Amendment Huỷ hoặc đổi ngày | From 1-2 cabins
| From 3 – 5 cabins
| From 6 – 10 cabins
| More than 10 cabins
| Charter |
| More than 90 days prior to check-in date
| 0% | 0% | 0% | 0% | 0% |
| From 90 to 61 days prior to check-in date
| 0% | 0% | 0% | 0% | 30% |
| From 60 to 46 days prior to check-in date
| 0% | 0% | 0% | 15% | 50% |
| From 45 to 30 days prior to check-in date
| 0% | 0% | 15% | 25% | 75% |
| From 29 to 15 days prior to check-in date | 0% | 15% | 25% | 50% | 100% |
| From 14 to 07 days prior to check-in date | 0% | 25% | 50% | 75% | 100% |
| From 06 to 03 days prior to check-in date | 50% | 75% | 100% | 100% | 100% |
| Less than 72 hours prior to check-in | 100% | 100% | 100% | 100% | 100% |
| No show | 100% | 100% | 100% | 100% | 100% |
- Cancellation due to Bad Weather
- We reserve the right to cancel your reservations in the event of unavoidable circumstances such as: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, pandemics or on the express order of the local authorities. If we cancel your reservations, you can either receive a refund or accept an alternative date/booking from us at the equivalent or similar standard/ price, if possible. In case the alternative option has a lower standard, we will refund the difference
- In the event of cruise cancellation, the management of Bai Tho Junks will inform guests and travel agents as soon as possible giving full details of cancelation risk, possible scenarios and alternative options to help you plan your trip
- Notification of cruise cancellation given before guests depart from Hanoi
Information will be given by phone and email to travel agents in a timely manner. Full refund will be made with proposals of possible alternative options
Cruise cancellation occurs en route to Halong International Harbor
Cruise cancellation happens when guests are already on their way, or has arrived at Halong International Harbor and needs to return Hanoi immediately: Full refund will be made.
If overnight cruise is canceled when the guest has already arrived at Halong International Harbor but a Halong Bay day trip is permitted, Bai Tho Junks will arrange the itinerary based on the fares below:
| No | Service | Price |
| 1 | Transfer Hanoi – Halong – Hanoi | 500.000 (pax/round trip) |
| 2 | Boat + Lunch + Day trip | 1.000.000 (pax/trip) |
Cruise cancelation is informed when guests are on a 3 day-2 night cruise and the cruise option needs to be shortened, the rates are as per below:
| Service | Price | |
| 1 | Finish 2 day-1night itinerary | Charge as 2 day-1night cruise |
| 2 | Cruise until 17:00 on the second day | Charge 75% of 3 day-2night cruise |